Review Explorer

There are "pros" to this bidet, including the seat warmer, comfort level, heated spray, and night light. But there are significant "cons" as well. For one, the dryer function does not aim properly. I contacted Coway support on how to adjust and was told by two technicians on two separate occasions that the dryer function does not work well, there is no waty to adjust the direction, and there is no fix(!) Also, about a year after purchase, we noticed that... Read More

There are "pros" to this bidet, including the seat warmer, comfort level, heated spray, and night light. But there are significant "cons" as well. For one, the dryer function does not aim properly. I contacted Coway support on how to adjust and was told by two technicians on two separate occasions that the dryer function does not work well, there is no waty to adjust the direction, and there is no fix(!) Also, about a year after purchase, we noticed that the unit was sliding on top of the toilet seat and discovered that the plastic bolts were stripped. I contacted Support again and was told to submit a request by email, which included the usual: name, phone number, serial # of product, problem etc. BUT I was also required to make a video, with sound, no less, showing the problem. Also, I had to VIDEO the serial number and product which, for the life of me, made no sense since that info was already provided. I also had to screenshot the "receipt" from Amazon. I few days later, I received an email from Coway stating that the "Management Team" would review my request and get back to me in a few days. About 10 days later, I received an email stating that "Management" had reviewed my request and that new bolts and nuts would solve the issue (ya think?) and how would I like to proceed. Actually, we had already replaced the plastic bolts with metal ones after not hearing from Coway for the first 3 days and knowing they would probably send us more plastic bolts, which would strip again anyway. The whole process for getting some plastic bolts was a colossal waste of time, and kind of ridiculous, TBH. Coway is a major brand for various items and the Bidetmega 400 is OK, but I really don't recommend spending $400 for a bidet where the dryer function doesn't work, at the admission of their technicians, and where a management team has to decide whether or not to send you some plastic bolts. If you want a bidet, go check out Tushy or Toto, or any other brand. Read Less