Review Explorer

Have been using this almost a year now. Installation is easy and has all required parts. I like the fact it has a stainless steel want - the Toto washlets have a plastic nozzle. Otherwise, it is a great functioning bidet, and I've just ordered a C3 050 for a 2nd bathroom which is missing the heated seat and the deoderizer. I'm okay with that due to current pandemnic pricing on the 155, and also, there are some drawbacks 1. The heated se... Read More

Have been using this almost a year now. Installation is easy and has all required parts. I like the fact it has a stainless steel want - the Toto washlets have a plastic nozzle. Otherwise, it is a great functioning bidet, and I've just ordered a C3 050 for a 2nd bathroom which is missing the heated seat and the deoderizer. I'm okay with that due to current pandemnic pricing on the 155, and also, there are some drawbacks 1. The heated seat cannot be turned off. Kohler said it would not be on when not in use, which is a lie as measured by my FLIR infrared camera. There is no eco mode to turn off the heated seat either, which the Toto Washlets have so you're not heating it at 2AM. 2. The first 1 second of water is unheated. I wish Kohler would have let more water dribble out of the wand, expelling the cold from the lines, before engaging full pressure. Not a deal breaker and I think I prefer the on-demand style versus the resevoir of the low/mid range washlet. 3. The deoderizer... I just moved our bidet to another washroom after almost a year of use. The intake grill for the deoderizer fan had quite a build up of basically, toilet paper dust, that had a slight yellow tinge. I mean, it's a toilet, I'm not eating off it. Just know that if left uncleaned, it could build up and clog this feature. I'm also not sure if it really makes a huge difference in the bathroom smell. Note it is possible to turn off the deoderizer function. With #1 and #3 above, consider if you really want the heated seat and deoderizer, if not the C3 050 will save you a few bucks and has less moving parts to break. Read Less

I hope folks find this review, because I would've really benefited from it. To start with, this bidet on Amazon is named the PureWash E820. Yet you receive a large box calling it the C3-455. I called Kohler who stated there should be no functional difference at all, although the date on the bidet I received is 2021. Next is the instruction manual. The literal first instruction is wrong - "On the underside of the mounting plate, adhere an additional pad ove... Read More

I hope folks find this review, because I would've really benefited from it. To start with, this bidet on Amazon is named the PureWash E820. Yet you receive a large box calling it the C3-455. I called Kohler who stated there should be no functional difference at all, although the date on the bidet I received is 2021. Next is the instruction manual. The literal first instruction is wrong - "On the underside of the mounting plate, adhere an additional pad over the existing pad at each end". There are no included pads, so this is very confusing. I discovered this was copied and pasted from the C3-420 manual and is irrelevant, so just ignore it. Then there's the instruction for the night light and the energy saving control - both incorrect. Funnily enough there are TWO different user manuals hosted by Kohler for this model and BOTH have the wrong instructions. Again, I did some Googling and found the instructions for E930 energy saver mode, and THOSE worked for me, thank goodness. To turn on the energy saver mode, press and hold the Seat Temp button until it starts flashing. Then let go, and press it again to choose the mode. Long beep = energy saver off (seat is always heated). One beep = lower temperature all the time, then heats more once you sit down. Two beeps = heat is off until you sit down. If anyone from Kohler is reading this, please pass this feedback onto your technical writing team... Read Less

I am reasonably good with my hands and have a _lot_ of experience of reading (and writing!) instruction manuals. The bidet seat was well packed and reasonably easy to unpack and assemble in situ. Unfortunately, it is physically incompatible with the otherwise excellent Medline toilet safety rails which I recently installed on the same toilet - it looks as if the two should fit together, but there is just insufficient clearance at the back of the bidet seat to slot it into its base with the safet... Read More

I am reasonably good with my hands and have a _lot_ of experience of reading (and writing!) instruction manuals. The bidet seat was well packed and reasonably easy to unpack and assemble in situ. Unfortunately, it is physically incompatible with the otherwise excellent Medline toilet safety rails which I recently installed on the same toilet - it looks as if the two should fit together, but there is just insufficient clearance at the back of the bidet seat to slot it into its base with the safety rail mount also installed. Not a complaint - just a 'buyer should know'. My problems started when I tried to test the various functions of the bidet. For good safety reasons, nothing works unless the seat 'thinks' someone is sitting on it. The instructions tell you manually to press on the right side of the seat (see Image 2) in order to release the safety mechanisms. This does not work reliably - it seems as if you have to press in exactly the right place, which isn't quite as shown on the diagram. If you are actually sitting on the seat, the controls do work and appear to do what they are supposed to (but see below), but you can't see what is happening. Obviously, this makes testing extremely difficult unless you want to 'experience' the functionalities - the seat isn't for me, and I don't! There are also some specific issues with a couple of settings: 1) The docs give quite detailed instruction for setting Energy Saving on the seat heater (Image 3). Unfortunately, these don't correspond with reality. Firstly, one would expect to be able to set 'all user' options when not sitting on the toilet. This is not possible, at all. If you are sitting on the toilet, following the instructions given produces various flash patterns of the three lights on the remote adjacent to the Seat Temp button, and I was eventually able to set the seat to 'advanced energy saving' - I am still not quite sure how! The instructions describe blinking _of_ _the_ _nightlight_, that does not occur. 2) The docs give instructions for turning off the nightlight functionality (Image 1). The Kohler support tech I spoke to confirmed that these are wrong - the manual has been updated to reflect newer firmware, but the printed manual shipped with the device was an older one. Given that a substantial number of this device's users are likely to be people much easier to confuse than I am, the manuals need to correspond much better with reality. Read Less