I like many features of my Brondell S1000 bidet, including the shape, comfort, and controls. But I was disappointed when it began to fall apart. First, a water leak developed from the side [arrow #1 in photo] that was typically triggered by sitting on the seat or getting off. Apparently, this is a well-known problem with an internal gasket that could not be easily replaced; Brondell does not supply the gasket and keeps its size a secret, according to a YouTube vid...

I like many features of my Brondell S1000 bidet, including the shape, comfort, and controls. But I was disappointed when it began to fall apart. First, a water leak developed from the side [arrow #1 in photo] that was typically triggered by sitting on the seat or getting off. Apparently, this is a well-known problem with an internal gasket that could not be easily replaced; Brondell does not supply the gasket and keeps its size a secret, according to a YouTube video that documents the complex procedure for replacing it with the best approximation. I never attempted this difficult repair and simply caught the dripping water in a sponge for over a year. Second, the seat developed a large crack over the hinge [#2], more of an aesthetic than a functional issue. And finally, the whole back of the seat cracked in half [#3]. This all happened with normal use, under normal loads, indicating that the strength of the materials is inadequate. Given these serious defects I requested a replacement, but Brondell advised me that the warranty period has expired, and that I should pay for a repair myself or buy a replacement. Not their responsibility anymore. My experience is consistent with many other one-star reviews. Buyers beware!

The Brondell Swash 1400 Luxury Bidet Seat is a meticulously designed product that sets a new standard for bathroom convenience, comfort, and hygiene. Its elegant features reflect a commitment to innovation and user satisfaction. The gentle-closing, sittable lid not only ensures durability but also eliminates the risk of cracks or damage from accidental seating, providing peace of mind. The integrated blue nightlight is a thoughtful addition, offering soft illumination during nighttime use while...

The Brondell Swash 1400 Luxury Bidet Seat is a meticulously designed product that sets a new standard for bathroom convenience, comfort, and hygiene. Its elegant features reflect a commitment to innovation and user satisfaction. The gentle-closing, sittable lid not only ensures durability but also eliminates the risk of cracks or damage from accidental seating, providing peace of mind. The integrated blue nightlight is a thoughtful addition, offering soft illumination during nighttime use while remaining easy on the eyes; for those who prefer darkness, it can be easily turned off. One of the standout features of the Swash 1400 is its instant water heating system, which guarantees a continuous supply of warm water for a soothing and personalized cleaning experience. The adjustable water temperature, pressure, and spray width cater to individual preferences, ensuring maximum comfort and efficiency. The heated seat further enhances the experience, particularly during colder seasons, and can remain on a consistent setting for added convenience. For added practicality, the dual-user memory presets and one-touch auto mode allow customization for multiple users, making the bidet suitable for households with varying preferences. The dual stainless-steel nozzles, which self-clean before and after each use, are a testament to the product's emphasis on hygiene. These nozzles are fully adjustable, allowing users to modify water temperature, pressure, spray width, and oscillation even during use. The warm air dryer is an effective and comforting feature that eliminates the need for toilet paper, while the active carbon deodorizer ensures the bathroom remains fresh by filtering odors through an integrated fan system. The intuitive remote control makes operating the Swash 1400 straightforward, with clearly defined settings that can be adjusted from low to high. The activation of the seat upon sitting prevents accidental operation, making it child-friendly and practical for households with children. Additionally, the seamless and straightforward installation process, complete with all necessary hardware, ensures that the transition to this luxury bidet seat is smooth and hassle-free. The Brondell Swash 1400 Luxury Bidet Seat is a comprehensive solution that combines state-of-the-art technology, exceptional hygiene features, and user-centric design. It elevates the bathroom experience to a level of unmatched comfort and convenience, leaving users feeling refreshed and thoroughly clean after every use. This bidet seat is an investment in quality and well-being, and I would highly recommend it to anyone seeking to enhance their washroom experience.

I purchased the Brondell Swash 1400 to replace my 6 year old one. If I didn't have a comparison to go by, I would have kept the one I ordered. The heater did not effectively heat the water like my last one. It was tepid on the highest setting (Red LED). Also, the water steam was noticeably less powerful. I called customer support who wanted me to jump through several hoops, review my case, and determine if I could use my warranty for a return. Since my purchase was...

I purchased the Brondell Swash 1400 to replace my 6 year old one. If I didn't have a comparison to go by, I would have kept the one I ordered. The heater did not effectively heat the water like my last one. It was tepid on the highest setting (Red LED). Also, the water steam was noticeably less powerful. I called customer support who wanted me to jump through several hoops, review my case, and determine if I could use my warranty for a return. Since my purchase was within the return window, I chose to return my bidet back to Amazon and purchased another. The new Swash 1400 is working like my previous bidet. This is a great bidet with good features. I would buy another with hindsight. Don't forget that Brondell's warranty procedure sucks. They also require the original box for shipping back to them.

Liked the product until it stopped working about a week after installation. This was the company's response after following all of there troubleshooting: Hi Sam, Based on your response to our troubleshooting, we'll want to diagnose and repair your product at our Service Center, located in San Francisco, CA. Repair costs are estimated at the following rates: Labor: $49/h...

Liked the product until it stopped working about a week after installation. This was the company's response after following all of there troubleshooting: Hi Sam, Based on your response to our troubleshooting, we'll want to diagnose and repair your product at our Service Center, located in San Francisco, CA. Repair costs are estimated at the following rates: Labor: $49/hour Parts: Range from $5–$65 each Roundtrip shipping per unit: $46–$70, depending on your US address You will receive a real estimate after the seat is diagnosed, and no repairs will be done without your approval. Each part that's repaired will have a one-year warranty. Please note the following warranty and repair process information: If you are still within your first year of purchase: Round-trip Shipping, Parts, and Labor are covered 100% and there will be no associated cost for the repair. Regardless of warranty status: Additional Shipping Costs: For reference, any sized box with dimensions around 24 x 20 x 10 will be fine to use. Please securely fit your bidet with packing materials. Failure to use an appropriately sized box when using Brondell’s Prepaid shipping label will result in additional fees calculated by the size of the box it shipped in. You are welcome to modify larger boxes to meet a more appropriately sized dimension if needed. Please let me know how you would like to proceed or if you have any additional questions. If you wanna proceed with the repair, please provide a photo of the production code found on the side of the bidet. No removal is required. I would encourage Amazon to no longer sell this company's products and hope this review is beneficial for anyone who is thinking about purchasing this product.

We’ve had this toilet seat bidet for almost 2 years now, this is the 1400 model. It’s worked fairly well, but recently we’ve noticed that the lid has cracked on both sides and it is engineered poorly when you look at how the lid is seated on the toilet seat itself. There is nothing supporting it. We also have the 1000 model in a different bathroom and that one is not engineered in the same way, it doesn’t have the same problem. I’ve been working with Customer Service for a couple of weeks now,...

We’ve had this toilet seat bidet for almost 2 years now, this is the 1400 model. It’s worked fairly well, but recently we’ve noticed that the lid has cracked on both sides and it is engineered poorly when you look at how the lid is seated on the toilet seat itself. There is nothing supporting it. We also have the 1000 model in a different bathroom and that one is not engineered in the same way, it doesn’t have the same problem. I’ve been working with Customer Service for a couple of weeks now, they are absolutely horrible. I suggest you think look at other manufacturers with better service. Update: after 5 weeks, still unsuccessful in getting a supervisor to call me, with numerous emails and several phone calls to them. HORRIBLE CUSTOMER SERVICE!!

Like many review's have noted, this is a great bidet. Mine was at 3 years old and had a failure in the plastic filter housing on the bottom of the seat. This failure was caught quickly due to it happened on a evening that we were at home enjoying some family time when the water started pouring from the kitchen recessed lights. I ran upstairs to the bathroom thinking one of the kids flooded the sink but found the lower side of the bidet with a full flow of water from where the filter housing was...

Like many review's have noted, this is a great bidet. Mine was at 3 years old and had a failure in the plastic filter housing on the bottom of the seat. This failure was caught quickly due to it happened on a evening that we were at home enjoying some family time when the water started pouring from the kitchen recessed lights. I ran upstairs to the bathroom thinking one of the kids flooded the sink but found the lower side of the bidet with a full flow of water from where the filter housing was. The housing was being partially held in place by the toilet itself due to to filter houseing being 1/4" inward of the toilet bowell. I quickly turned off the water supply to the toilet and started grabbing towels to soak up the water. My wife had just used the bathroom less than ten minutes before and she did not notice anything. So, from sometime after she flushed the toilet to her coming downstairs and sitting for a few minutes the filter housing failed and flooded the bathroom floor and drained into the kitchen downstairs via the recessed lights. She was now grabbing towel's to soak up the water pouring out of the recessed lights in the kitchen downstairs. The water drained for about 15 to 20 minutes and I removed the lights to try and soak up as much water inside the pocket as possible to hopefully save the ceiling the kitchen. I contacted Brondell and started working with customer service. Not bad customer service but when I was told I would need to send the seat there at my cost and pay for parts and labor that may be close to $300, needless to say I declined after-all a new seat is $600 and who knows what upgrades they have done in three years. When communicating with Brondell service rep, they seemed to be interested in helping if my home inspector finds any water damage that needs address but I decided to work with my home insurance if that needs to happen. Getting a middle man involved would become a headache. Brondell requested video of the flooding but instead of making a viral video I addressed the issue and protected my home. I have attached a few pictures so others know what to watch for on there bidet, many probably have same type parts that could fail, so protect your home with a quick inspection. Another note, the filter housing itself failed last year, the plastic is just cheep plastic that is manufactured too thin. I had to work with costumer service just to get a new filter as Brondell has very few replacement parts for the do-it yourself type. That took the bidet out for a month as well. At last check, not many parts for this product are available to do repairs so you must contact the company and explain the whole issue before they send a part like a filter. I gave it two stars because we really liked the product and customer service for three years. But, for a $600 bidet, parts should not break that could cause a home to flood and then adding insult to injury, repairs would cost half the cost of a new one and may last another three years before it all starts over again. We will not be buying any Brondell products any longer, the cost is too high and the risk may be higher so its not worth my home in Brondell's R&Ds hands.