Review Explorer

The design for this bidet needs to have some usability testing and redesign in order to work for a broader range of customers. The product description needs improvement in describing the limitations of the seat and the Homeowner's Guide needs a rewrite so the instructions don't refer to the settings on the remote when there is no remote supplied with the product. This product is highly overpriced and over touted for its capabilities. I do not recommended buying this product.... Read More

The design for this bidet needs to have some usability testing and redesign in order to work for a broader range of customers. The product description needs improvement in describing the limitations of the seat and the Homeowner's Guide needs a rewrite so the instructions don't refer to the settings on the remote when there is no remote supplied with the product. This product is highly overpriced and over touted for its capabilities. I do not recommended buying this product. Don't waste your money--especially since its limitations aren't described in the product description and you can't find out about the limitations until you install it and try to use it. You cannot return it once it has been installed. I researched this product and thought I'd found one with a remote. The video on the Amazon website showed the product had a remote. It seems however, that when I selected the Biscuit color, the model type was changed from the one with the remote to the one with the side panreI, which I didn't notice when I hit the order button. I didn't notice the model switch until it got installed but was relieved that the Homeowner's Guide said the settings are shown in the remote. See the photo of the Homeowner's Guide pages that refer to the remote. However, this is wrong--there is no remote. Interestingly, the review form I am filling out for this product with the side panel asks for a rating for the Remote Control feature. (See the photo of the review form feature rating for the remote.) I gave it a 1 star but it should have no star as there is no remote. The bidet with the side panel is probably good for a parent who is standing in front of the toilet and operating the side panel for a child or it is good for a very narrow-width butt adult. The problem is that the side panel can't be seen while sitting on the toilet seat for a butt that is wider than 16 to 18 inches. The side panel is also up behind the butt and is not only not visible but it is difficult to reach the buttons if you have a frozen shoulder and can't contort your arm into position. There are two rows of control buttons. You may be able to reach the outer row by groping around with the thumb and guessing which one in the row you are on by using the Homeowner's Guide illustration as a guide but because some buttons have 5 or more different levels of settings, you don't know which one you are starting with or moving to as (according to the manual) they are only shown on the remote, which doesn't exist. The design has two wands -- one for the Front and one for the Rear. There is supposedly a button that can adjust the reach of the wand forward and backward. I tried all 5 positions on each wand and the length of the stream for the supposed Front wand never gets past the front edge of the parineum so it is not possible to clean the vulva or the front area. I called Kohler Customer Support and they said you can maybe achieve it by contorting your body backward or forward on the seat. It depends on the level of flesh on the stomach and legs that may prevent you from leaning forward enough to achieve the desired angle for the distance. The blow dryer is barely a breath and doesn't accomplish much at all in drying the surface area. You still need to wipe with dry tissues to dry off. Read Less