Review explorer for CT-7200

Great customer service

Love this bidet! My seat had a small crack and the customer service was great and sent me a new seat!

Amazon 2025-02-03

Positive

Verified Purchase

I received the returned product

This is not a brand-new product. Upon opening the box, I found water droplets on the plastic packaging, likely from the nozzle, and defects on the manual and the plastic bag. I’m returning it.

Amazon 2025-02-09

Negative

Verified Purchase

Great Product / Great Customer Service (3 years in)

September 2024. I purchased one unit in mid-2021 and another in mid-2022, both to help with an overweight parent with severe mobility issues. The result has been a major improvement in hygiene. The seat that is most used cracked after two years of heavy usage. The other one is still working perfectly after 3+ years. I have called or emailed the Clean Touch company a couple of times over the years and they have always been prompt in...

September 2024. I purchased one unit in mid-2021 and another in mid-2022, both to help with an overweight parent with severe mobility issues. The result has been a major improvement in hygiene. The seat that is most used cracked after two years of heavy usage. The other one is still working perfectly after 3+ years. I have called or emailed the Clean Touch company a couple of times over the years and they have always been prompt in replying and helpful. Installation was easy enough and on both occasions everything worked the first time. When the seat cracked, they sold me a replacement seat and provided a helpful video to sort out the water and electrical components. The only customer service problem I have had was that they misplaced my invoice and the seat never shipped. When I emailed them a month later, they apologized for the error and sent me two seats, which I was very happy with. After three years of use, a few things to note: 1) Make sure you purchase the correct size, they have plenty of information on the website and in the product pictures. 2) Whenever you are placing/replacing the seat on the toilet brackets, it's important to make sure both sides slide into their bracket correctly. It can look and sound good; but, if you look under the seat when it is down you may notice one of the front standoffs is not sitting on the toilet. If that is the case, you probably missed the bracket on that side. 3) It is a good idea to use the self-cleaning function on a regular basis. I also clean under the bidet every month or so to keep things tidy.

Amazon 2024-09-10

Positive

Verified Purchase

Great choice.

Perfect product and excellent customer service. After nearly four years of use, I had an issue with the seat hinge. Concerned I would have to buy a new one since it must be out of warranty , I asked the AI for any support number and found one, called it and was immediately helped, part available and will be here shortly. the part was reasonably priced. The product works very well, I've used many bidets travelling in Japan and this one is a great choice. If it had not had a replacement seat available, I would have bought the same unit anyway.

Amazon 2025-01-22

Positive

Verified Purchase

Best Customer Service Ever!!!!

After discovering how amazing this product was with my first purchase back in 2020, I proceeded to purchase and install them in every bathroom including my parents house, and my vacation home. Recently, I had one of them begin to malfunction and Jay and company were nothing short of amazing to deal with! One email and they immediately shipped me all the potential parts with explicitly detailed, easy to follow instructions for replacement. Couldn't be happier!

Amazon 2024-11-26

Positive

Good Product, Excellent Service

I'm a long time convert to bidet seats since visiting Japan years ago. I've owned a few brands, the latest of which was from CleanTouch. The CT-2100 is easily as good if not better than other big name brands in terms of features and the bonus was that they provide service in Canada. The cost of shipping a repair to another country is too expensive. The warranty feature played out as my unit had an issue right at the end of its 2-year warranty period. after contact...

I'm a long time convert to bidet seats since visiting Japan years ago. I've owned a few brands, the latest of which was from CleanTouch. The CT-2100 is easily as good if not better than other big name brands in terms of features and the bonus was that they provide service in Canada. The cost of shipping a repair to another country is too expensive. The warranty feature played out as my unit had an issue right at the end of its 2-year warranty period. after contacting them I shipped it to CleanTouch and the response was within days. Their communication about the issues they encountered was thorough and clear and they more than followed through in resolving the issue in short order. To be honest, it was one of the best customer service experience I've ever had from any company. I highly recommend CleanTouch for the product and for their after sales service.

Amazon 2025-02-21

Positive

#2 for this unit... pardon the pun.

This is the second unit I have purchased and I love it... will soon be buying another once I move into my new home.

Amazon 2025-01-12

Positive

Verified Purchase

SUPERB CUSTOMER SERVICE

Just wanted to write an updated review on this product. We originally purchased this seat on January 1, 2022. It had a two year warranty. We very recently had some issues with a leak around the drainage plug. I contacted Cleanteck and they got back to us right away. Even though it was out of warranty, they were very cooperative in asking questions and trying to provide a solution for us after showing them a video of where the leak was, they offered to provide us with a replacement water tank fo...

Just wanted to write an updated review on this product. We originally purchased this seat on January 1, 2022. It had a two year warranty. We very recently had some issues with a leak around the drainage plug. I contacted Cleanteck and they got back to us right away. Even though it was out of warranty, they were very cooperative in asking questions and trying to provide a solution for us after showing them a video of where the leak was, they offered to provide us with a replacement water tank for a minimal fee. It was shipped right away, and no shipping charges were even charged to us. They gave us some basic instruction and we were able to switch out the tank ourselves no more leak. Customer service these for an item out of warranty these days is usually non existent. But this company has definitely stepped up to the plate with their customer service. Thank you!!

Amazon 2025-01-02

Positive

Verified Purchase

Heating of water stopped

Poor quality product, the unit stopped heating the water within one year of owning the bidet. I suspect the element to heat the water has failed. I believe it is still under warranty, I will try to contact the manufacturer and I will put an update if they replace the bidet with a new one.

Amazon 2024-11-16

Negative

Verified Purchase

Very nice!

I was a bit unsure about this purchase and have held off posting a review until I’d used it for an extended time. I am, somewhat to my surprise, very impressed by this product; it was easy to install (once I added a GFI plug close to my toilet) and has worked very well since. My use of toilet paper has dropped off dramatically - to just a few sheets per “visit “ - and those are to clean the seat/bowl area resulting from a sizing iss...

I was a bit unsure about this purchase and have held off posting a review until I’d used it for an extended time. I am, somewhat to my surprise, very impressed by this product; it was easy to install (once I added a GFI plug close to my toilet) and has worked very well since. My use of toilet paper has dropped off dramatically - to just a few sheets per “visit “ - and those are to clean the seat/bowl area resulting from a sizing issue and wiping off residue water. It cleans very well, and I have seen an improvement in my general health since using this product. The only notable cons: * the sizing for my toilet wasn’t a good match and using the toilet is now a bit cramped due to the reduced opening that results from the size of the toilet bowl not meshing well with the seat - but it still works (please see my pic). * there is a fair bit of water residue left after a “cleaning” and “blow dry”; which is a bit frustrating, but is also likely due to my still needing to perfect the use of the settings and length of time of use. Overall, an excellent product well worth not only the cost of the unit itself, but the additional cost of electrical work to run an adjacent GFI plug. I didn’t price shop on this at all, so I’m not sure of the value of the sellers pricing, but am very happy with it overall and think it is very much worth what I’ve paid! As for the product itself, overall it does an excellent job and I highly recommend it!

Amazon 2022-10-15

Positive

Verified Purchase

Overall Summary for: CT-7200

CT-7200

Explore User Review Analysis

Text Reviews

Great customer service

I received the returned product

Great Product / Great Customer Service (3 years in)

Great choice.

Best Customer Service Ever!!!!

Good Product, Excellent Service

#2 for this unit... pardon the pun.

SUPERB CUSTOMER SERVICE

Heating of water stopped

Very nice!

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