Love this bidet! My seat had a small crack and the customer service was great and sent me a new seat!

Perfect product and excellent customer service. After nearly four years of use, I had an issue with the seat hinge. Concerned I would have to buy a new one since it must be out of warranty , I asked the AI for any support number and found one, called it and was immediately helped, part available and will be here shortly. the part was reasonably priced. The product works very well, I've used many bidets travelling in Japan and this one is a great choice. If it had not had a replacement seat available, I would have bought the same unit anyway.

I'm a long time convert to bidet seats since visiting Japan years ago. I've owned a few brands, the latest of which was from CleanTouch. The CT-2100 is easily as good if not better than other big name brands in terms of features and the bonus was that they provide service in Canada. The cost of shipping a repair to another country is too expensive. The warranty feature played out as my unit had an issue right at the end of its 2-year warranty period. after contact... Read More Read Less

September 2024. I purchased one unit in mid-2021 and another in mid-2022, both to help with an overweight parent with severe mobility issues. The result has been a major improvement in hygiene. The seat that is most used cracked after two years of heavy usage. The other one is still working perfectly after 3+ years. I have called or emailed the Clean Touch company a couple of times over the years and they have always been prompt in... Read More Read Less

After discovering how amazing this product was with my first purchase back in 2020, I proceeded to purchase and install them in every bathroom including my parents house, and my vacation home. Recently, I had one of them begin to malfunction and Jay and company were nothing short of amazing to deal with! One email and they immediately shipped me all the potential parts with explicitly detailed, easy to follow instructions for replacement. Couldn't be happier!

This is the second unit I have purchased and I love it... will soon be buying another once I move into my new home.

This is not a brand-new product. Upon opening the box, I found water droplets on the plastic packaging, likely from the nozzle, and defects on the manual and the plastic bag. I’m returning it.

Just wanted to write an updated review on this product. We originally purchased this seat on January 1, 2022. It had a two year warranty. We very recently had some issues with a leak around the drainage plug. I contacted Cleanteck and they got back to us right away. Even though it was out of warranty, they were very cooperative in asking questions and trying to provide a solution for us after showing them a video of where the leak was, they offered to provide us with a replacement water tank fo... Read More Read Less

Poor quality product, the unit stopped heating the water within one year of owning the bidet. I suspect the element to heat the water has failed. I believe it is still under warranty, I will try to contact the manufacturer and I will put an update if they replace the bidet with a new one.

I was a bit unsure about this purchase and have held off posting a review until I’d used it for an extended time. I am, somewhat to my surprise, very impressed by this product; it was easy to install (once I added a GFI plug close to my toilet) and has worked very well since. My use of toilet paper has dropped off dramatically - to just a few sheets per “visit “ - and those are to clean the seat/bowl area resulting from a sizing iss... Read More Read Less