We had a our first bidet toilet seat experience while on vacation earlier this summer. It wasn't a Brondell but between the heated seat, the refreshing approach to cleaning up after a "number 2" we decided it was an experience that we needed to our toilet at home. I first looked for the same brand as what we experience on vacation but quickly found the Swash 1400 as a superior option. Stainless steel in the 'right' places, disinfecting both before and after use (I thought t...

We had a our first bidet toilet seat experience while on vacation earlier this summer. It wasn't a Brondell but between the heated seat, the refreshing approach to cleaning up after a "number 2" we decided it was an experience that we needed to our toilet at home. I first looked for the same brand as what we experience on vacation but quickly found the Swash 1400 as a superior option. Stainless steel in the 'right' places, disinfecting both before and after use (I thought that was a huge plus), and a cool blue light to help guide you to it in the dark of night. I was sold. Installation was a snap -- literally! The seat snaps on to the mount once it is easily installed on the toilet. Water connection is simple. Hardest part for someone may be electric power as must won't have an outlet behind or even near their toilet. I got lucky and was able to find an outlet in the room adjacent to the back wall of the toilet and was quickly able to add a GFCI outlet to plug into. I'm still experimenting with the various settings and controls on the remote. That said, it's simple to use -- intuitive. I've used it a handful of times now and would never go back to paper. Treat yourself and get one of these things! Your wife will love a warm toilet seat to sit on in the cold of winter :-)

(UPDATE 5/16/19) The replacement unit so far works perfectly, and Brondell's customer support was excellent. Perhaps the defect was a one off kind of thing. Thank you Brondell. (UPDATE 5/3/2019) Brondell was kind enough to contact to me and has offered to send a replacement for the unit even as far as sending it overnight. They've assured me this is a very uncommon problem with both the temp and the controls. Hopefully all goes well, I'll be providing an update soon but so fa...

(UPDATE 5/16/19) The replacement unit so far works perfectly, and Brondell's customer support was excellent. Perhaps the defect was a one off kind of thing. Thank you Brondell. (UPDATE 5/3/2019) Brondell was kind enough to contact to me and has offered to send a replacement for the unit even as far as sending it overnight. They've assured me this is a very uncommon problem with both the temp and the controls. Hopefully all goes well, I'll be providing an update soon but so far Brondell appears to be more than adequately taking care of the problem. Thanks Brondell! So, I've been on the fence about writing this review but I decided I owed it to everyone else to go ahead and do it. This bidet will send near scalding hot water into your business. Brondell gets a star for a stream lined customer service experience and a star for a device that mostly functions albeit sometimes unpleasantly. Unfortunately they did not fix the problems I've had, and I've decided I'm not unhooking this thing and mailing it back for the second time unless they send me a replacement up front. It been a series of disappointments with this bidet, the first was the realization that the saved user settings don't include the forward and backward setting for the water jet... seems like that and temp would be the most important thing, which leads me to the second disappointment which appeared a few weeks after purchase. With the temperature set on high the bidet would suddenly ramp up the water temp enough to make you jump off the toilet, it would then beep and shut down. I'm assuming this was to avoid a McDonald's style coffee incidence with a bidet. The safety shut off works... it's still very unpleasant. So Brondell reviewed the complaints, expedited the repair, was very sorry, etc. etc. I still, had to unhook the toilet seat, buy a new toilet seat to use in the interim since i'd tossed the old one, package it, and ship. "they did cover shipping" The bidet came back maybe 2 weeks later, after hooking it back and excitedly trying out my repaired bidet it immediately sent another scalding hot jet of water back up the business half way through the first cycle. This device works okay if you only use the Auto button on the remote. It will wash at a low temp, "no scalding, sometimes icy cold on start", with jets positioned mid way, and then runs the heater, "which is awesome". If you are like me you will not bother fiddling with multiple controls and settings each time you sit down, it's a literal pain in the @ss. Especially if you turn the temp up to high. Sorry Brondell, I expected much better. Unless something changes, i'd say go with a TOTO unit, the bells and the whistles here are just bell's and whistles, they don't actually do anything useful.