Brondell Swash DR802 Bidet Toilet Seat

I have owned a Swash 1400 Luxury Bidet for approximately 2.5 years and was purchased to replace my old Swash 900. The Swash 900 began to leak on the floor after about 2.5 years and was outside of warranty. The Swash 1400 Luxury functions well but has developed mineral deposits around the unit joint which leads me to believe there is an internal leak and will eventually leak on the floor like the old Swash 900. I also use a Brondell branded in line filter. At first, i thought my Swash 900 was a l... Read More

I have owned a Swash 1400 Luxury Bidet for approximately 2.5 years and was purchased to replace my old Swash 900. The Swash 900 began to leak on the floor after about 2.5 years and was outside of warranty. The Swash 1400 Luxury functions well but has developed mineral deposits around the unit joint which leads me to believe there is an internal leak and will eventually leak on the floor like the old Swash 900. I also use a Brondell branded in line filter. At first, i thought my Swash 900 was a lemon but now with the Swash 1400 problems there is something wrong with the product durability. An appliance that breaks before 3 years is totally unacceptable. Customer Service and Warranty: I reached out to customer service about the Swash 900 and was advised it was outside the one-year limited warranty but was offered a nominal discount on products from the Brondell website. I reached out recently about my Swash 1400 (with pictures of mineral deposits/suspected internal leak) and was advised that i was within the three-year limited warranty but that only 50% of cleaning, diagnosis and repair is covered and i have to ship it out at my cost. (Note: warranty coverage starts at 100% first year, 75% second year etc). I was again offered a nominal discount to purchase a new device on the Brondell website. In both cases customer service was responsive and friendly but the resolution options of covering 50% of an unkown repair or utilizing a discount on new products (that may have the same problems near or just outside of warranty) were not reasonable. Warning to Canadian customers: I purchased my Brondell 1400 bidet from my local Lowes store online. It was cheaper to buy from Lowes than the Brondell website directly (even after the nominal discount for the Swash 900 experience) as Brondell's site is quoted in USD. Also, there is no repair facility in Canada for warranty work so you have to ship your device to San Francisco on your dime. Overall, both bidets worked well when they didnt leak and customer service was responsive. However, an appliance that costs $600+ should last more that 2.5 years without major issues or leak on your floor. Will try another brand in the future.  Read Less

I had a Swash 1000 which I used for years and then we moved to a new house. The old Swash 1000 still worked after 6 years, but the toilet in the new house has an oval shape, so I decided to buy the DR 802 since the old bidet was made for a round toilet. I purchased it mainly because of the blue night light feature, since it is very dark in the new bathroom, and my old standby doesn't come with a light. I was also intrigued with the option to save settings for two users. This review is admittedly... Read More

I had a Swash 1000 which I used for years and then we moved to a new house. The old Swash 1000 still worked after 6 years, but the toilet in the new house has an oval shape, so I decided to buy the DR 802 since the old bidet was made for a round toilet. I purchased it mainly because of the blue night light feature, since it is very dark in the new bathroom, and my old standby doesn't come with a light. I was also intrigued with the option to save settings for two users. This review is admittedly biased, based upon my years of experience with the Swash 1000. Now on to the review. The DR802 is a disappointment in so many ways. First, it is very sluggish to respond once the function buttons are pushed. It makes a bit of a “clunk” noise, hesitates, then finally responds, whether it be “wash,” “dry,” etc. It feels as if way too much time elapses as I'm sitting there waiting for the bidet to just “get on with it.” Second, the “light touch” remote buttons are easy to accidentally push. Countless times, I have sat down to a cold seat, because either my wife or I have previously unknowingly pushed the “eco” button. This is quite frustrating. Third, it turns out that the custom settings option is very limited. I like the nozzle to oscillate, but that isn't something which can be programmed into the custom settings. Also, if your menopausal wife doesn't want the heated seat function (understandably) but you do, pushing the custom setting button as you are getting ready to sit down will still result in a cold seat, because it takes some time for the bidet to respond. The point is that the custom settings aren't as convenient as one is led to believe. Fourth, the heated water supply is quite limited compared with the Swash 1000. I run out of warm water almost every time I use the bidet, and that was never the case with the old bidet. In conclusion, after using the DR 802 for over a month, I am sorry that I purchased it. I truly wish that I had spent the extra money and purchased another Swash 1000. The responses are instantaneous, and it is far superior in nearly every way, compared to the DR 802.  Read Less

Normally I’d give this bidet a solid 5 but the engineers/features programmers have been asleep at the wheel. The move to default the nightlight to “on” was not a good decision. While some may want this on at night it doesn’t need to be on 24/7 and should have the option to sense motion in the dark. And the bright blue light emitting is not a good color on the eyes at night….it’s too bright and too blue… It needs to be a warm color for night not a cool bright light. And on top of all that, I poss... Read More

Normally I’d give this bidet a solid 5 but the engineers/features programmers have been asleep at the wheel. The move to default the nightlight to “on” was not a good decision. While some may want this on at night it doesn’t need to be on 24/7 and should have the option to sense motion in the dark. And the bright blue light emitting is not a good color on the eyes at night….it’s too bright and too blue… It needs to be a warm color for night not a cool bright light. And on top of all that, I possibly could have forgiven the engineers/programmers lack of forethought but the process of turning the nightlight off is non-functional on this particular bidet/remote control. This should have has a dedicated control on the bidet itself not on the remote control. Searching through the troubleshooting guide there is no mention of the nightlight.  Read Less